Can I ask you to correct my account data?

Yes. Start in Account Center, open Profile and submit a Privacy Request, or email privacy@sohoplay.xyz from your registered address. We may verify your last login device before changing sensitive data.

Who do I contact for a privacy request?

Use live chat from 09:00 to 23:00 WIB or email privacy@sohoplay.xyz. Give your username and request type, but do not send wallet passwords, card photos or codes.

Reference

Open Your Privacy Settings With sohoplay

Your account privacy is visible before you reach Baccarat, Aviator or the sportsbook: we explain what we collect, why we need it and how you can ask us…

Account data scopeCookie choicesDANA wallet checksSupport privacy path

Browse Lobby Read FAQ

Check What Our Policy Covers

sohoplay Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Privacy Policy explains the data we collect at registration, login, wallet use and support contact. When you open an account, we record the details you type into the form, the device used, and the verification steps completed. When a deposit through DANA, OVO, GoPay or

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QRIS clears, we keep a transaction reference, status and timestamp so support can trace disputes without seeing your wallet password. Game categories such as Baccarat, Bingo, Fish Hunter or Aviator may create session logs that help us secure account activity, not public profiles. Access to parts
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of the lobby depends on local law, and our privacy handling follows that same operational boundary. You can ask us to correct, export or delete eligible data, and we will explain any record we must keep for dispute or legal reasons.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact Us About Data Requests

Privacy requests work faster when you use the contact route tied to your account.

ACCOUNT CONTROLS

Manage Data Inside Your Account

Your privacy controls should feel practical, not buried. We keep the policy tied to the actions you actually take: opening an account, logging in, loading cookies, making a wallet transaction, entering Baccarat…

Data minimisation

We ask for the details needed to create your account, run wallet checks and protect login sessions. We do not ask for social media passwords, phone gallery access or contacts from your device.

Cookie controls

Cookies keep your session active, remember language choices and help spot repeated failed logins. You can clear them in your browser settings; your account may ask for a fresh login after that.

Device logs

When your phone connects from Jakarta or another Indonesian city, device type, IP range and browser version may be recorded. We use those signals to flag unusual access and support account recovery.

Wallet records

For DANA, OVO, GoPay and QRIS, we store transaction references, status changes and timestamps. That helps us trace deposit or withdrawal questions without storing your wallet password or full app history.

Retention checks

We keep account and payment records for operational checks, dispute handling and legal duties. When data is no longer needed, we remove it or separate it from details that identify you.

Correction route

If your name, phone number or email is wrong, use Profile first and then message support. We may ask for a login confirmation before changing data tied to wallet activity.

Ask About Your Privacy Choices

The questions below focus on privacy requests we see most often from Indonesia account holders. Use them before you contact support, then send only the data needed for your case. If you are unsure which route fits, live chat can point you to the right privacy queue during service hours. Keeping your request narrow helps us answer without asking for extra wallet images or repeated account checks.

We collect data needed to open and run your account: name, phone, email, login records, device signals and wallet references. We also store support messages when you ask us to solve an account or payment question.

Those wallet rails create transaction references when you deposit or request a withdrawal. Our policy explains how we use the reference, timestamp and status so support can trace the issue without asking for wallet passwords.

Yes. Start in Account Center, open Profile and submit a Privacy Request, or email [email protected] from your registered address. We may verify your last login device before changing sensitive data.

Cookies keep you logged in, remember language choices and help detect repeated failed logins. If you clear cookies in Chrome or Safari, the site may ask you to log in again.

We compare device type, browser version, IP range and recent account activity. If the pattern looks different, we may ask for an extra account check before wallet changes or withdrawals continue.

Retention depends on the data type. Wallet records and support logs may be kept for dispute handling and legal duties, while short session data can be removed sooner when it is no longer needed.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Give your username and request type, but do not send wallet passwords, card photos or codes.

Open Your Privacy Settings With sohoplay

Contact Us About Data Requests

Manage Data Inside Your Account

Data minimisation

Cookie controls

Device logs

Wallet records

Retention checks

Correction route

Ask About Your Privacy Choices

01 What personal data does sohoplay collect?

02 Why does the Privacy Policy mention DANA, OVO, GoPay and QRIS?

03 Can I ask you to correct my account data?

04 How do cookies affect my privacy?

05 How do you protect my login from a new device?

06 How long do you keep my records?

07 Who do I contact for a privacy request?

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